Shipping Policy

At US Excavation, we work with trusted shipping and freight carriers to deliver your excavators and equipment safely and efficiently. This policy explains our shipping options, estimated delivery times, and what you can expect from the time you place your order until delivery.

Shipping Options

Free Standard Shipping

Estimated delivery time: 7–21 business days

Free standard shipping is available on eligible orders within the United States. Orders are shipped using our carrier partners based on product size, weight, destination, and availability.

Delivery times are estimates and may vary depending on your location and carrier capacity.

Express Shipping

Estimated delivery time: 5–11 business days
Cost: $280.00

Express shipping may be available for eligible products and locations. This option is intended for customers who prefer a faster estimated delivery timeframe.

Express shipping does not guarantee a specific delivery date. Carrier availability and other logistical factors may affect the final delivery time.

Freight Shipping

Many of our excavators and other equipment are large, heavy, or require specialized handling. These products are typically shipped using freight carriers selected based on the equipment and delivery location.

Important Freight Delivery Information

Most freight deliveries are curbside delivery only.

The freight carrier and driver are generally not responsible for:

Moving equipment inside buildings or garages
Unloading equipment beyond the standard delivery procedure
Positioning equipment at its final operating location
Installation or assembly
Providing specialized unloading equipment

Customers are responsible for ensuring that the delivery location is accessible and that any necessary equipment or assistance is available to safely unload and move the machinery.

Because freight transportation involves multiple logistics providers, occasional delays may occur. Freight delivery dates are estimates and cannot be fully guaranteed.

Order Processing & Lead Times

Orders placed Monday through Friday are generally processed as quickly as possible. Orders placed on weekends or holidays will generally be processed on the next business day.

In-stock items typically ship within 2–5 business days after order processing.

Special-order, custom, or backordered equipment may require additional processing time. When possible, we will notify customers if an item requires an extended lead time.

Processing and delivery times may be affected by inventory availability, manufacturer schedules, carrier capacity, weather, supply chain conditions, or other circumstances beyond our control.

Order Confirmation

After placing an order, you will receive an order confirmation by email confirming that your order has been received.

If an ordered item becomes unavailable or is significantly backordered, we may contact you with an updated estimated timeline or available alternatives.

Order Shipment & Tracking

Once your order has been shipped, tracking information will be provided to you by email when available.

For freight shipments, tracking information may include a freight carrier reference number and/or a delivery appointment.

If you have not received shipping or tracking information within a reasonable period after your order has been processed, please contact us.

Email: contact@usexcavation.com
Phone: +1 713-541-3171

Shipping Coverage

At this time, US Excavation ships orders within the United States.

International shipping and shipments to certain U.S. territories or locations may not be available.

Please contact us before placing an order if you are unsure whether we can deliver to your location.

Changing Your Shipping Address

If you need to change your shipping address after placing an order, contact us as soon as possible.

We will make reasonable efforts to update the address if the order has not yet shipped.

Once an order is in transit, changing the delivery address may cause delays and/or additional carrier charges.

Any additional costs resulting from a customer-requested address change are the responsibility of the customer.

Shipping Times & Responsibilities

All shipping and delivery times published on our website are estimated and are not guaranteed.

Delays may occur because of:

Freight carrier delays
Weather conditions
Manufacturer delays
Supply chain disruptions
Seasonal demand
Transportation or logistical restrictions
Incorrect or incomplete delivery information
Other circumstances outside our reasonable control

US Excavation is not responsible for indirect costs, including labor expenses, equipment rental, project delays, lost business, or other costs resulting from shipping delays.

Preparing for Delivery

Please make sure your delivery location is accessible and suitable for the equipment being delivered.

Before delivery, customers should consider:

Available driveway or unloading space
Road and entrance clearance
Ground conditions
Equipment dimensions and weight
Required unloading equipment
Assistance needed to move the equipment to its final location

For large excavators and heavy equipment, customers are responsible for arranging any necessary unloading or positioning assistance unless a specific service has been agreed upon in writing.

Damaged Shipments

Please carefully inspect the equipment and packaging when your order arrives.

If you notice visible damage:

Document the damage before accepting/signing for the delivery when possible.
Take clear photographs and videos of the packaging and equipment.
Note the damage on the delivery receipt or freight bill.
Contact US Excavation as soon as possible.

Email photos, videos, your order number, and a description of the damage to contact@usexcavation.com.

If the equipment appears significantly damaged, do not operate or install it until we have had an opportunity to review the situation.

Damaged Items Discovered After Delivery

If damage is discovered after delivery, please notify us within 5 business days.

Depending on the circumstances, US Excavation may offer:

Replacement parts
A replacement unit
Repair assistance
A partial refund
Another appropriate resolution

Please keep all original packaging, crates, wrapping, and shipping materials until the claim has been reviewed and resolved.

Missing Items

If any items or components are missing from your shipment, please contact us within 5 business days of delivery.

Provide your:

Order number
Name
Description of the missing item
Photos of the shipment and packaging when applicable

After verifying the shortage, we will work to arrange shipment of the missing items where applicable.

US Excavation is not responsible for project delays, labor costs, equipment rental costs, or other indirect expenses resulting from missing items or shipping-related issues.