Return & Refund Policy

Last Updated: September 8, 2026

At US Excavation, we take pride in providing a professional and transparent return and warranty process. We understand that purchasing excavators and heavy-duty equipment is a significant investment, and we are committed to providing a straightforward experience with every order.

Cancellations & Refunds

Orders may be canceled at any time before they are shipped. Once an order has shipped, it can no longer be canceled but may be eligible for a return in accordance with the policy below.

For questions regarding cancellations, returns, refunds, or warranties, please contact us:

Email: contact@usexcavation.com
Phone: +1 713-541-3171

Cancellations Before Shipment

If you wish to cancel an order before it ships, please contact us as soon as possible. Orders successfully canceled prior to shipment are eligible for a full refund.

Once an order has entered the shipping or fulfillment process, cancellation may no longer be possible.

Custom or Made-to-Order Equipment

Custom or made-to-order equipment cannot be canceled or refunded once production or customization has begun.

This includes specially configured excavators, customized equipment, specialty-ordered machinery, and equipment manufactured or prepared specifically according to a customer's requirements.

Such orders are considered final sale once production has begun.

Refunds & Returns

We accept returns for most standard products within 30 days of delivery, subject to the conditions below.

To qualify for a return:

The equipment must be new and unused.
The equipment must be returned in its original condition and packaging where applicable.
The customer must contact us and receive return authorization before shipping the item back.
Customers are responsible for return shipping and freight costs unless the return is due to an error on our part or a defective product.
Original shipping and delivery charges are generally non-refundable.
Payment processing or transaction fees may be deducted from the refund where applicable.
A restocking fee may apply depending on the product, manufacturer, or supplier.
Refunds are issued only after the returned equipment has been received and inspected.

Heavy equipment that has been operated, installed, modified, or used may not qualify for a standard return.

Damaged Shipments

Please inspect your equipment carefully when it is delivered.

If you notice visible damage to the packaging or equipment:

Note the damage on the delivery receipt or delivery documentation before signing, when possible.
Take clear photographs and/or videos of the packaging and damaged areas.
Contact us within 5 business days of delivery.
Email the documentation to contact@usexcavation.com and include your order number.

Depending on the circumstances, US Excavation may provide replacement parts, a replacement unit, repair assistance, or another appropriate resolution.

Equipment that has been used, modified, or installed after delivery may not be eligible for replacement or refund for shipping-related damage.

Shipping Times

We make every reasonable effort to ship orders as quickly as possible. Estimated delivery dates shown on our website are based on information provided by manufacturers, suppliers, freight carriers, and logistics partners.

Delivery times may be affected by:

Manufacturer production schedules
Inventory availability
Freight carrier delays
Weather
Supply chain disruptions
Seasonal demand
Other circumstances outside our reasonable control

While we strive to provide accurate delivery estimates, US Excavation cannot guarantee specific delivery dates or be held responsible for delays caused by circumstances outside our reasonable control.

Warranty Coverage

Warranty coverage varies depending on the manufacturer and equipment purchased. Certain excavators and equipment may include a limited manufacturer warranty.

Warranty terms, duration, exclusions, and coverage can vary by product. Customers should review the warranty information provided with their specific equipment or product listing.

For warranty assistance, please contact us at:

Email: contact@usexcavation.com
Phone: +1 713-541-3171

Please include your order number, proof of purchase, equipment information, and a detailed description of the issue, along with photos or videos when applicable.

Warranty claims are subject to the applicable manufacturer's warranty terms and conditions.

Return Responsibilities

For approved returns:

Customers are responsible for return freight costs unless the return is caused by an error on our part or a defective product.
Return authorization must be obtained before sending equipment back.
Equipment must be returned in the condition specified by US Excavation.
Restocking fees may apply depending on the product and manufacturer.
Refunds are processed after the returned equipment has been received, inspected, and approved.
Original shipping and delivery charges may be non-refundable.

Chargebacks

We are committed to resolving customer concerns directly and promptly. If you experience an issue with your order, please contact our customer service team before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.

Any chargeback or payment dispute will be reviewed based on the applicable order information, payment records, shipping documentation, communications, and other relevant evidence.