Privacy Policy

Last Updated: September 8, 2026

At US Excavation, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, or communicate with us.

1. Information We Collect

When you visit our website, contact us, or place an order, we may collect certain information, including:

Full name
Email address
Phone number
Billing and shipping address
Order and transaction information
Payment information, which is processed securely through our payment providers
IP address
Browser type and device information
Website usage and interaction data
Any information you voluntarily provide when contacting our customer service team

We only collect information that is reasonably necessary to provide and improve our products and services.

2. How We Use Your Information

We may use the information we collect to:

Process, fulfill, and manage your orders
Process payments through our payment providers
Send order confirmations and shipping updates
Provide customer service and respond to inquiries
Communicate with you regarding your orders
Provide warranty, return, and after-sales support
Improve our website, products, and customer experience
Detect and prevent fraud, unauthorized transactions, and security threats
Maintain the security and functionality of our website
Comply with applicable legal and regulatory requirements
Enforce our Terms of Service and other applicable policies

3. How We Share Your Information

US Excavation does not sell, rent, or trade your personal information for marketing purposes.

We may share information with trusted third-party service providers when necessary to operate our business and provide services to you.

These may include:

Payment processors for securely processing transactions
Shipping and freight carriers for delivering your orders
Email and communication providers for sending transactional communications
Website and technology providers that help us operate and maintain our website
Fraud prevention and security providers when necessary to protect our customers and business
Government authorities or legal professionals when disclosure is required by law or necessary to protect our legal rights

Third-party providers receive only the information reasonably necessary to perform the services they provide.

4. Payment Information

When you make a purchase, your payment information may be processed directly by third-party payment processors.

US Excavation does not intend to store complete payment card information on our own systems. Payment information is handled by the applicable payment provider according to its own privacy and security policies.

5. Data Retention

We retain personal and transaction information for as long as reasonably necessary to:

Complete transactions
Provide customer support
Maintain business and financial records
Resolve disputes
Prevent fraud
Comply with legal, tax, accounting, and regulatory obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, maintain website functionality, and understand how visitors interact with our website.

Some cookies may be necessary for essential website functions, while others may be used for analytics or other purposes.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow websites to recognize your browser, remember certain preferences, and provide a more consistent browsing experience.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, shipping services, or other external services.

US Excavation is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

8. Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our website may use secure connections such as HTTPS to protect information transmitted through the website.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee absolute security of your information.

If you believe your personal information or account has been compromised, please contact us immediately.

9. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal information.

These rights may include:

Requesting access to personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion of certain personal information
Requesting information about how your data is collected and used
Objecting to or restricting certain processing activities where applicable

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before processing certain requests. Some information may also need to be retained where required by law or for legitimate business purposes.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the situation.

11. Changes to This Privacy Policy

US Excavation may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to periodically review this page to stay informed about how we handle personal information.